At Isidel Beach Park, we understand that plans can change. Our cancellation policy for bookings made through the mobile application is as follows:
1. Flexible Cancellation
Users can cancel their booking free of charge up to 24 hours before the scheduled start time of the activity or reservation.
2. Late Cancellation
Cancellations made within 24 hours of the scheduled start time will incur a cancellation fee of 50% of the total booking amount.
3. No-Show
Failure to cancel a booking and not showing up for the activity or reservation will result in a charge equivalent to the full booking amount.
4. Exceptions
In cases of unforeseen circumstances, such as extreme weather conditions or other emergencies, the cancellation fee may be waived at our discretion. Users must provide valid documentation or evidence to support their cancellation request.
5. Refunds
Refunds for canceled bookings will be processed within 7-10 business days through the original payment method used during the booking process.
Important Notes
The cancellation policy may vary for certain events, packages, or promotions. Users are advised to review the specific cancellation terms related to their booking before confirming the reservation.
For any inquiries or assistance with cancellations, users can contact our customer support team through the mobile application or by email at: [email protected].